Returns & Exchanges Policy

At TONOS, we stand by the quality of our electronics and offer a hassle-free 30-day return policy for all items in their original condition. Whether you have changed your mind or encountered a technical issue, we are committed to ensuring your total satisfaction with every purchase.

Return Process

• 1.
  Initiate Your Request

  Log into your TONOS account and navigate to your order history to select the item you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the device back in its original manufacturer packaging with all included accessories, manuals, and cables to ensure a full refund.

• 3.
  Ship the Item

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 5 to 7 business days.